Payment methods

Payment methods
Secure transactions
Sales terms and conditions

Handling and delivery

Handling and delivery
Lead-time
Delivery method
Delivery time

Warranty

Escape clause
Product warranty
Privacy Act

Payment methods

Design Vintage.com accepts the following payment method:

Cash on delivery (Italian buyers only)

Bank transfer (before shipment)

If you decide to pay by bank transfer, your order will be handled after receiving confirmation that your payment has been credited to our bank.

Payment shall be made within 7 days of the date of order. Past such time, your order will be automatically cancelled. Please write the order number, date of order and your full name in the description of your bank transfer.

Product availability will be notified after receiving your payment.

Please send your bank transfer to:

Design Vintage.com

Bank details: Cassa di Risparmio di Firenze – Filiale di Cascina

PayPal

If you decide to pay by PayPal, you will be redirected to the PayPal website, where you can enter your email address and password, and make your payment.

Your financial details will not be shared with Design Vintage.com, but will be directly handled by PayPal

Should Design Vintage.com cancel or reject your order, the payment will be refunded to your PayPal account. Design Vintage.com will not be liable for any delays and/or damages incurred during the refund procedure.

Secure transactions

Sales terms and conditions

Goods will be shipped at the seller’s risk until delivered to the required address.

Handling and delivery

On receiving your purchase, immediately check the package for any fault and/or damage and inform us of any problem within 24 hours. Since the goods are covered by insurance during transport, we will ask for a refund from the forwarding agency. You may cancel the order or decide to receive a new shipment; if the product of your choice is no longer available, we will send you a total refund. If you want to replace your purchase with something else, we will be glad to help you with your choice.

Lead-time

The time required to handle your order will depend on logistics and on the order backlog. All items listed in the catalogue are available.

Delivery method

We use express couriers, and air and/or road transport to ship your order, or we may use dedicated forwarders to ship furniture.

Delivery time

Delivery time may vary between 2 and 15 workdays, depending on destination. Design Vintage.com will not be liable for any delays due to the forwarding agent, even if we will take care of urging the forwarding agent to deliver on time and/or solve any problem.

Shipping costs

Shipping costs depend on destination, weight and volume of the purchase. To find out the price, please add an item to your electronic trolley, go to “Calculate shipping costs”, enter the destination, then click on “Ask for a quotation”.

Warranty

All our products are covered by the usual statutory warranties.

Escape clause

Design Vintage.com fully guarantees the quality of its service and products. However, you are entitled to cancel your order:

Designvintage.com di Scarselli Maurizio will provide the assistance you need to return us the product. To cancel your order, send a registered letter with advice of receipt, stating the following:

- that you wish to assert your legal right to cancel the order,

- product code/description,

- progressive order number, which was given to you when you purchased/ordered the item,

- your bank details (bank name, agency, current account),

and send it all to the following address:

design vintage.com di Scarselli Maurizio

p.o. box 93

56021 Cascina (PISA)

Italy

Or send an email to: info@designvintage.com with the above details.

Product warranty

All our products are covered by the usual statutory warranties. We have carefully selected, checked and listed all our products, which are ‘as described’. We have divided our items into the following four categories:

out of: discontinued items, prototypes or surplus stock (all brand new).

best of: items returned from events or one-off pieces

second of: second-choice items.

only for: exclusive for design vintage

Privacy Act

We are aware that, if we disappoint you, we will lose the chance of your buying our products ever again. Nothing is more important for us.

Because of this, we have established some hard and fast rules to fully protect you:

1. We do not sell or share our customers’ personal details with any third party. Under no circumstances, for no price.

2. We protect our customers’ personal details with the best technology. The most important databases are physically isolated from any external influence.

3. We use our customers’ personal details solely to handle their orders and offer the best possible service. Nothing but this.

Details of our privacy policies are given below. For more information, please contact us.

Collection of personal details

There are three ways for DesignVintage.com to collect our customers’ personal details:

- Sign-in form and other forms (such as questionnaires, feedback and comments on products, etc) that our customers expressly fill in, of their own free will. Such details may sometimes be needed to handle the orders, others are optional and can help us offer you a tailor-made service.

- The online service logs, which record all your movements through the DesignVintage.com website automatically and transparently for you. Such details are collected for security reasons and to enable us to provide advice and specific suggestions tailored to your personal preferences.

- Feedback from emails and direct notices that we regularly send to our users.

Cookies

DesignVintage.com uses a non-expiring cookie to recognise our customers as they enter the website, so we can propose them a made-to-measure selection of items.

You can delete the DesignVintage.com cookie through the normal procedures offered by the latest browsers. However, you might choose not to delete the cookie, as this may help us offer you a better service.

In addition to such cookie, DesignVintage.com may sometimes use other, temporary cookies for a better management of the user session (e.g. payment process).

If you disable the cookies in your browser, some functions may be affected, including the technical possibility to accept your order.

Use of personal details

The personal details we collect are mainly used for two purposes: to handle your purchase order and to propose products and services that are more specifically tailored to your requirements, preferences or expectations.

Our tailor-made proposals are generated by statistic and mathematical calculations, which become increasingly sophisticated and accurate.

In addition, the messages we send to our customers may contain proposals that are developed by our staff, who work to prepare offers and handle the catalogue.

Overall, the more information we have, the better our service standards. Since this will not infringe on your privacy and involves no risks for you, regularly visiting DesignVintage.com and receiving our emails is a free, automatic way to help you with your shopping.

Sharing of personal details with third parties

DesignVintage.com does not share its customers’ personal details with any third party, under any circumstance. In other words, no one, except DesignVintage.com, may know its customers’ personal details, behaviour, preferences or other information.

DesignVintage.com may sometimes send analyses or aggregate data to third parties, but such analyses or aggregate data cannot be associated to any one customer by any third party. For instance, we might tell someone 20% of our customers live in Italy, but we would never provide their personal names or addresses.

This policy fully protects your personal information, which will never be disclosed by DesignVintage.com to anyone.

Third-party advertisements

DesignVintage.com accepts third-party advertisements in its website, in the form of banners, email campaigns, promotions, sponsorships, etc.

Protection of surveys or personal details

Protecting our customers is the first ingredient of our success.

For this reason, we invest in new technology and above all in our staff to combine active and passive protection, monitor faults all the time, consistently update our systems, and prevent threats.

The most sensitive information is kept in dedicated systems, which are specifically protected and isolated from any external influence, and are accessible to authorised staff only.

Customers’ access to personal details

Customers can view or change their personal details by entering their personal areas and following the on-screen directions.

Customers may also require that their accounts be totally deleted, but in this case their order logs or preferences (wish lists, etc) will be lost.

Details collected by logs and emails will not be directly accessible to our customers. They may not be deleted on request for technical and security reasons: DesignVintage.com must be able to provide the authorities with the users’ traces, if needed. Customers may however ask not to receive any offers or proposals, by selecting their preferences in Mio DesignVintage.com > Privacy.

Processing of personal details

Personal and sensitive information is dealt with according to the Italian Privacy law.

Personal details collected by signing in on Design Vintage.com will be recorded on electronic databases owned by Maurizio Scarselli, address: Via Cav. Vittorio Veneto, 40, 56021 Cascina (PI) Italy, who will be the holder of and responsible for the processing of such details. Customers’ personal details will not be used by Maurizio Scarselli in infringement of the customers’ privacy, pursuant to Legislative Decree no. 196 dated 30 June 2003 and any other applicable regulation. This notice concerns the personal details sent by the customers when signing in, as well as any details that may be derived from the customer’s visits to or surfing of the website. DesignVintage.com deals with the users’ personal details in the ways that are listed under Legislative Decree 196/2003 – i.e. collection, registration, organisation, storage, processing, change, selection, comparison, use, interconnection and any other operation that may help us provide the required services, including disclosure to third parties, as necessary – mostly through automatic, electronic media. Such details may also be organised in databanks or archives. In particular, the users’ personal details will be used to:

1. provide the required services;

b) provide information and/or send notices on the service;

c) fulfil all accounting and tax formalities;

d) track down the authors of any crimes, only if expressly requested by the authorities concerned. If the user has expressly agreed to this:

e) to provide information and/or offers on services provided by designvintage.com and/or its subsidiaries and/or associates or by any business partners and outsourcers, as may be of interest for the user, without this involving any transfer of the user’s personal details to any third party. Designvintage.com will never transfer its customers’ personal details to any third party;

f) check the quality of the services provided, partly through the provision of after-sales services;

g) send advertising information and messages about its own or third parties’ products and campaigns;

h) fulfil market, statistic and consumer surveys; customers may have access to their personal details at any time and may exert their rights under article 7, Legislative Decree 196/2003.

There are two types of personal details: compulsory and optional, as explained in the registration procedure. The collection and processing of compulsory information for the aforesaid purposes are strictly instrumental to the provision of the stated services. If the user refuses to provide such information or refuses to have such information processed, the user will not be able to use the service provided by designvintage.com. Other collected details will help designvintage.com improve its service standards.

As to personal details, the customers may provide them or not. Please note that, under article 7, Legislative Decree 196/2003, users are entitled to:

a) be informed of the processing of any details that concern them;

b) be told the name of person who is the holder of and responsible for the processing of their personal details;

c) obtain from the person who is the holder of their personal details: confirmation of the existence of their personal details, notice of such personal details and their source, as well as the rationale and purposes underlying the processing of their personal details;

d) delete, turn into an anonymous form or block any details that are processed in breach of the law;

e) update, correct or complete their personal details;

f) be given a certification, stating that the aforesaid operations have been disclosed to those persons whose personal details have been notified and/or disclosed;

g) oppose to all or part of such processing, for justifiable reasons;

h) change their agreement, i.e. oppose to all or part of such processing for commercial information purposes or for market surveys, trade literature and the like. In addition, users will always have direct online access to their personal details, as held by designvintage.com, by entering their access codes ("UserId" and "Password") into the control panel. In this way, users will be able to complete, change or delete their personal details at any time and with no intermediaries, independently and in their own responsibility. Through the same interface, users will be able to ask not to receive any information, except service-related information, which is essential to provide the services they have bought from designvintage.com.